Frequently Asked Questions
Everything you need to know before booking.
+What cleaning services do you offer?
Sparkling Stays offers recurring home cleaning, deep cleaning, move-in/out cleaning, commercial cleaning, office cleaning, Airbnb turnover cleaning, window cleaning, post-renovation cleaning, and recurring cleaning plans.
+What areas of Montreal do you serve?
We serve Montreal, Laval, West Island, South Shore, and 25+ neighborhoods including Brossard, Longueuil, Pointe-Claire, Kirkland, Dollard-des-Ormeaux, Pierrefonds, Westmount, Plateau-Mont-Royal, and more.
+How do I get a quote?
Contact us through our online booking form or call us at 438-867-8770. We respond quickly with a price based on your property type, size, and preferred frequency.
+How much does a cleaning cost?
Pricing depends on service type, home size, and frequency. A standard clean for a 1-bedroom starts around $120. Contact us for an accurate quote for your specific space.
+What is included in a standard home cleaning?
A standard clean includes vacuuming and mopping floors, dusting surfaces, kitchen cleaning (counters, stovetop, sink), full bathroom cleaning, making beds, and emptying trash.
+What is the difference between deep cleaning and regular cleaning?
Regular cleaning covers everyday maintenance. A deep clean goes further: inside appliances, baseboards, behind furniture, light fixtures, and areas that build up grime over time. Ideal as a first visit or seasonal reset.
+Do I need to be home during the cleaning?
No. Many clients give us a key or entry code. We complete the cleaning and let you know when we're done.
+Is your team background-checked and insured?
Yes. All our cleaners are background-checked, insured, and trained to our quality standards.
+Do you use eco-friendly products?
Yes. We use eco-friendly cleaning products that are safe for children and pets.
+What is your cancellation policy?
Cancellations must be made at least 24 hours in advance. Contact us by phone or email to reschedule or cancel a visit.
+Do you offer a satisfaction guarantee?
Yes. If you're not satisfied with our work, contact us within 24 hours and we'll return to fix it at no charge.